Sudocha ("we," "our," or "us") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at sudocha.com (the "Site") and purchase our products. This policy complies with the principles of the Personal Data Protection Act 2010 (PDPA) of Malaysia. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We may collect information about you in a variety of ways when you interact with our Site, including: Personal Data: Personally identifiable information, such as your name, shipping address, billing address, email address, and telephone number, which you voluntarily give to us when registering with the Site or making a purchase. Financial Data: Financial information related to your payment method (e.g., valid credit card number, card brand, expiration date) is collected directly by our third-party payment gateways (including FPX and banking partners) when you make a purchase. We do not store your full credit card numbers or raw financial data on our servers. Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to: Process and fulfill your orders, payments, and shipping requests. Create and manage your account. Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you. Email you regarding your account or order status. Respond to customer service requests and resolve disputes. Increase the efficiency and operation of the Site.
We may share information we have collected about you in certain situations. Your information may be disclosed as follows: Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and logistics/shipping partners. By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Cookies: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. You can remove or reject cookies through your browser settings, but be aware that such action could affect the availability and functionality of the Site.
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
In accordance with the Personal Data Protection Act 2010 of Malaysia, you have the right to: Check whether we hold your personal data and request access to such data. Request correction of any personal data that is inaccurate, incomplete, or out-of-date. Withdraw your consent for us to process your personal data (which may impact our ability to provide services to you).
If you have questions or comments about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us at: Email: [email protected] Phone: +6017 7373 233