Thank you for shopping at Sudocha. We take pride in the quality of our specialty teas, kombucha, and teaware. If you are not entirely satisfied with your purchase, we are here to help. Please read our policy carefully to understand your rights regarding returns and refunds.
Due to food safety regulations and the perishable nature of our consumable products, we do not accept returns or exchanges for loose leaf teas, pu'er, matcha, or kombucha simply for a change of mind. We will only offer a replacement or refund for perishable items under the following conditions: The item arrived damaged or compromised. The wrong item was shipped to you. The product is defective or contaminated.
For non-consumable items such as teapots, matcha bowls, and whisks, you have 14 calendar days to return an item from the date you received it. To be eligible for a return, your non-perishable item must be: Unused and in the exact same condition that you received it. In the original, unopened packaging. Accompanied by the receipt or proof of purchase.
To initiate a return or report a damaged item, please contact our support team at [email protected] / +6017 7373 233 with your order number and reason for the return. If your return is approved, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Defective/Incorrect Items: Sudocha will bear the return shipping costs if the return is a result of our error (you received an incorrect or defective item). Change of Mind (Teaware Only): You will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable.
Once we receive your returned item, our team will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund strictly to your original method of payment (e.g., the specific credit card or FPX bank account used for the purchase). You will receive the credit within a certain amount of days, depending on your card issuer's or bank's policies (typically 7-14 business days). We cannot issue refunds to a different card or bank account than the one used for the original transaction.
In accordance with the Personal Data Protection Act 2010 of Malaysia, you have the right to: Check whether we hold your personal data and request access to such data. Request correction of any personal data that is inaccurate, incomplete, or out-of-date. Withdraw your consent for us to process your personal data (which may impact our ability to provide services to you).
If you haven’t received a refund yet: First, check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please contact us at [email protected] / +6017 7373 233